Unisound · Intelligent Customer Service Platform

AI-powered end-to-end customer service, making every interaction smarter, more efficient and more valuable

Omnichannel Intelligent Service

Unified aggregation of multi-touchpoints including hotline, online chat, APP, mini-program, SMS and more. AI digital staff provide 24/7 on-duty support with seamless human-AI handoff, enabling customers to enjoy consistent and coherent service experiences

Closed-Loop Cross-Department Collaboration

Tickets are intelligently assigned by business domain, and BPM visualization drives cross-department and cross-subsidiary workflow execution. The entire processing progress is visible in real time with automatic overtime supervision, ensuring no unresolved issues and no accountability evasion

AI-Powered Quality Inspection & Training

Large language models deliver full-coverage automated quality assurance in place of manual sampling and auto-generate inspection reports. With AI-authored quizzes, intelligent training and personalized growth paths, service capabilities keep evolving with every engagement

Key Challenges Facing Enterprise Customer Service

Siloed channels lead to fragmented customer experience

Customer data is siloed across hotline, web, APP and other channels, causing disjointed experiences and reduced satisfaction

Escalating labor costs and inefficient input-output

Heavy consultation workload and repeated questions occupy agents with trivial requests. Costly manpower expansion cannot reconcile service efficiency and operational expenditure through recruitment alone

Unmanageable service quality and uncontrolled risks

Conventional manual QA suffers from low sampling coverage and delayed feedback, unable to detect service issues in real time. Poor enforcement of scripts and compliance leads to uneven service quality

Service data assets fail to deliver value

Authentic user needs captured in service chats are fragmented for consolidated analysis, preventing customer feedback from guiding product optimization and business operations

Product Architecture Diagram

Full-stack technology base for integrated omnichannel intelligent customer service

Core Product Portfolio

Omnichannel, End-to-End, Full-Scenario – One-Stop Intelligent Customer Service Capability Matrix

Hotline Customer Service

Intelligent voice navigation, flexible transfer and complete call recording eliminate voice service barriers for efficient and accurate handling of every incoming call

Online Customer Service

Aggregated online multi-channels. One workspace integrates WeChat, web, APP and other endpoints for zero missed queries, instant responses and uninterrupted customer experience

Audio & Video Customer Service

HD video calling and screen collaboration across terminals empower one-click remote support, delivering visible and fast processing for complex services

SMS Center

Targeted SMS gateway for notifications, callbacks, verification and marketing. It fills service coverage gaps and enables traceable message delivery

Ticketing Center

Cross-department workflow coordination, overdue alerts and complete audit trails support closed-loop problem handling. Progress is traceable with clear individual accountability

Quality Management

AI-powered full-volume automated QA replaces manual sampling with complete coverage. Real-time violation alerts and one-click compliance reporting ensure reliable service quality

AI Customer Service

24/7 voice and text support powered by LLM semantic understanding handles most frequent inquiries autonomously, liberating human agents

Training Center

One-stop agent empowerment: AI-authored quizzes, intelligent coaching and personalized growth paths from onboarding to advanced training for fast development of professional service teams

Core Platform Advantages

Data-driven, intelligence-enabled, efficiency-focused and continuously evolving — building sustainable intelligent customer service competitiveness

Unified Data for a 360° Customer View

Full collection of cross-channel hotline, chat, ticket and behavioral data eliminates data silos and enables one-file-per-customer holistic profiles, supporting precise insights and efficient decisions

AI-Powered Assistance for Greater Agent Efficiency

Built-in workspace intelligence such as Q&A aid, real-time script suggestions, emotion recognition and one-click AI ticketing helps agents progress from newcomers to seasoned professionals

Reduce Costs and Optimize Workforce Allocation

24/7 AI bots handle routine frequent inquiries autonomously, allowing human agents to prioritize complex high-value work and optimize staffing structure over time

Continuous Evolution with a Closed-Loop Service Optimization System

AI service metrics feed knowledge base and model training; session reviews boost agent growth for continuously improving and more precise service capabilities

Customer Success Stories

A well-known rail transit group

Powered by state-of-the-art AI, it delivers an end-to-end intelligent service system for hotline, online, ticket and 12345 scenarios, enabling government ticket automation, AI QA and data-driven decision support

A well-known metro group

The intelligent customer service platform spans hotline, online, work orders and more, enabling digital service processes and full AI QA to steadily lift service satisfaction

Lichi Medical

Custom online support solution for dental practices. It manages end-to-end e-commerce inquiries and realizes intelligent patient service

Start Your Journey to Smarter Customer Service

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